Returns Policy

30 Day Returns Policy

 

We strive to provide our customers with an enjoyable online shopping experience.  If unsatisfied with a purchase please call or use our automated return page.  Please review our returns policy carefully.  Most purchased item(s) may be returned for a refund, excluding shipping charges within 30 days.

 

All returns must be in the original packaging and shipped to the return address on the original invoice. Item(s) must be new and unused.  A copy of your original invoice or packing slip must be included with the returned item(s).  Item(s) must be returned within 30 days from the date of invoice.  If an item(s) is received defective or incorrect, please contact us immediately. Shipping for defective or incorrect item(s) is covered if notified prior to return.  Shipments should be inspected upon arrival for any obvious damage.  If the item(s) is damaged, have the driver note it on the delivery document and contact us immediately to report the damage.  Claims of discrepancy must be made within 7 days of receipts of goods.

 

Returned item(s) that qualified for free or discounted shipping will have full shipping charges deducted from the refund or credit. The return shipping cost (the cost to send an item back) is not refundable.


Non-returnable and limited return items:

 

Large items, machinery, welding tables and other oversized items shipped by freight have a restricted return policy. Occasionally, large items sealed in the original manufacturer packaging and never opened, may be returned. We recommend insurance on the return shipment.  Custom or special order items cannot not be returned for a refund.

 

The process of returns may be lengthy and detailed.  Please allow four weeks for refund.  In most cases you will receive your refund sooner.  You will be notified by email once the return is processed. Avora Industrial reserves the right to refuse returns, refund and / or charge a restocking fee.

 

International returns, please mark the item as "VENDOR RETURN" to avoid duties and customs.