Returns Policy
30 Day Returns Policy
We strive to provide
our customers with an enjoyable online shopping experience. If unsatisfied with a purchase please call or
use our automated return page. Please
review our returns policy carefully.
Most purchased item(s) may be returned for a refund, excluding shipping
charges within 30 days.
All returns must be in the original packaging and shipped to the
return address on the original invoice. Item(s) must be new and unused. A copy of your original invoice or packing
slip must be included with the returned item(s). Item(s) must be returned within
30 days from the date of
invoice. If an item(s) is received defective or
incorrect, please contact us immediately. Shipping for defective or incorrect
item(s) is covered if notified prior to
return. Shipments should be inspected
upon arrival for any obvious damage. If
the item(s) is damaged, have the driver note it on the delivery document and
contact us immediately to report the damage.
Claims of discrepancy must be made within 7 days of receipts of goods.
Returned item(s) that
qualified for free or discounted shipping will have full shipping charges
deducted from the refund or credit. The return shipping cost (the cost to send
an item back) is not refundable.
Non-returnable and limited return items:
Large items, machinery,
welding tables and other oversized items shipped by freight have a restricted return
policy. Occasionally, large items sealed in the original manufacturer packaging
and never opened, may be returned. We recommend insurance on the return
shipment. Custom or special order items cannot
not be returned for a refund.
The process of returns
may be lengthy and detailed. Please
allow four weeks for refund. In most
cases you will receive your refund sooner.
You will be notified by email once the return is processed. Avora
Industrial reserves the right to refuse returns, refund and / or charge a
restocking fee.
International returns,
please mark the item as "VENDOR RETURN" to avoid duties and customs.
